100 Methods for Total Quality Management

This book is a succinct and very accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM) in organizations. Ranging from the technique of brainstorming to the Deming Wheel, the spread of the methods is deliberately wide and inclusive to reflect the range of processes involved.

Central to the book is a broad rather than narrow interpretation of TQM. The methods included are both qualitative and quantitative, and are designed to aid problem-solving, analysis and evaluation in the management process.

After a brief introduction explaining the basic principles of TQM, the book provides concise outlines with examples of the 100 methods, describing their purpose and benefits, with instructions on how to use them. A classification of the methods is also provided, utilizing the broad schemas of management methods, idea-generation, and data collection and analysis.

100 Methods for Total Quality Management is an invaluable resource for practitioners, trainers, academics and students working in the areas of TQM, management science, organization development, and general management process and decision-making.