This book is a succinct and very accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM) in organizations. Ranging from the technique of brainstorming to the Deming Wheel, the spread of the methods is deliberately wide and inclusive to reflect the range of processes involved.

Central to the book is a broad rather than narrow interpretation of TQM. The methods included are both qualitative and quantitative, and are designed to aid problem-solving, analysis and evaluation in the management process.

After a brief introduction explaining the basic principles of TQM, the book provides concise outlines with examples of the 100 methods, describing their purpose and benefits, with instructions on how to use them. A classification of the methods is also provided, utilizing the broad schemas of management methods, idea-generation, and data collection and analysis.

100 Methods for Total Quality Management is an invaluable resource for practitioners, trainers, academics and students working in the areas of TQM, management science, organization development, and general management process and decision-making.

Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant.More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.

• Publisher: Sage Publications
• Publisher Imprint: Sage South Asia
• Publication Date: May 6, 2024
• Pages: 244
• ISBN13: 9788170365716
• Item Weight: 380 grams
• Original Price: 895.0 INR
• Edition: South Asia Edition
• Binding: Paperback