A guide that teaches students the fundamental principles behind effective business and professional communication. This text presents a simple and well-organized system to help students become great communicators in a business or professional environment. The present edition is designed to guide students in understanding the basic concepts and skills required for communication and then aid them to improve those skills to excel in the workplace. The book contains comprehensive chapters not only on regular modes of communication but also on topics like professional writing, leadership and non-verbal communication which are essential skills for the modern work environment. This book will be an essential companion to both the student and an employed professional seeking to improve their communication skills. Key Features: • The KEYS framework is a feature that encourages students to apply the concepts taught in this book through exercises in self-reflection • Practical tips and exercises that help readers excel at communication • Exhaustive scenarios and examples that show the use of effective communication in all professional situations • Learning tools like the ‘Explore’ section and discussion questions that enable students to think critically about issues in business communication
Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas. Dr. Shawn Wahlis the Dean of the Judith Enyeart Reynolds College of Arts and Letters (RCOAL) and Professor of Communication at Missouri State University (MSU). He served as the Interim Dean of RCOAL from 2017 to 2019 and as the Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. Shawn was the 2016 President of the Central States Communication Association. He has authored numerous books including Public Speaking: Essentials for Excellence, Nonverbal Communication for a Lifetime, The Communication Age: Connecting and Engaging, Business and Professional Communication: KEYS for Workplace Excellence, Persuasion in Your Life, Intercultural Communication In Your Life and Public Relations Principles: Strategies for Professional Success. Shawn has published articles in Communication Education, Communication Research Reports, Communication Studies, Communication Teacher, Journal of Family Communication, and the Basic Communication Course Annual. In addition, Shawn has worked across the globe as a corporate trainer, communication consultant, and leadership coach in a variety of industries.
